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Mayer Brown says it published a chapter on agentic AI in managed services
Mayer Brown said it published a chapter on contracting for agentic artificial intelligence in managed services. The firm’s publication examined outsourced business functions in which AI systems perform work alongside people, addressing contract structures, performance measurement, operating controls and the allocation of transformation responsibilities.
Key points
- Mayer Brown’s chapter discussed defining the contracted function rather than specifying only the technology.Mayer Brown
- The firm’s publication addressed approval requirements, access limits and other operational controls.Mayer Brown
- Mayer Brown’s chapter examined intervention rates, rework measures and manual fallback arrangements.Mayer Brown
- The firm’s publication compared provider-led, customer-led and jointly managed transformation models.Mayer Brown