N.D. CAL.Court order
Judge dismisses wiretap claims over Google's AI customer service agent, sends others to arbitration
U.S. District Judge Rita F. Lin of the Northern District of California has dismissed, with leave to amend, claims that Google's Cloud Contact Center AI illegally listened to Home Depot customer service calls in violation of the California Invasion of Privacy Act. She ruled that none of the three callers alleged Google intended to record without consent, and she sent three other plaintiffs' claims to arbitration.
Order (Courthouse News Service) → · Bloomberg Law
Key points
- Two Home Depot account holders consented through a privacy policy disclosing that service providers could access call recordings.Courthouse News Service
- A third caller without an account plausibly alleged lack of consent but, like the others, failed to plead Google's intent.Courthouse News ServiceBloomberg Law
- Lin wrote that Google obviously listened intentionally, but the complaint lacked facts showing it intended to do so without consent.Courthouse News Service
- Claims tied to Verizon, Uber and Discover calls go to arbitration under those companies' agreements and are stayed.Courthouse News ServiceBloomberg Law
- The proposed class action, Ambriz v. Google, was filed in October 2023 over Verizon service calls.Courthouse News Service
Sources2 articles across 2 outlets
Bloomberg Law
Courthouse News Service
Filed under
Court orderCal.California Invasion of Privacy ActN.D. Cal.Data protectionLitigationTechnologyFor practitionersFor vendors