California Invasion of Privacy Act

Judge dismisses wiretap claims over Google's AI customer service agent, sends others to arbitration

U.S. District Judge Rita F. Lin of the Northern District of California has dismissed, with leave to amend, claims that Google's Cloud Contact Center AI illegally listened to Home Depot customer service calls in violation of the California Invasion of Privacy Act. She ruled that none of the three callers alleged Google intended to record without consent, and she sent three other plaintiffs' claims to arbitration.